We send all parcels by tracked 24HR Hour Parcelforce couriers. This is FREE of charge for all orders placed online.
All packages are very well wrapped primarily in our airpack inflatable packaging, to ensure that nothing is damaged in transit.
These are pretty much indestructable, and look great when the recipient opens the box. The contents are 100% recyclable.
We also offer a gift box option with some of our products. These are surrounded in shred, and put inside a gift box, then put inside an outer postal box for extra protection.
We strive to ensure that your product arrives exactly the same as you see and read about them on our website.
Every now and again, we may run out of stock of a particular product, and we reserve the right to substitute part of any order to ensure delivery is not delayed.
We will always exchange for a similar product of the same or higher value. For example if we run out of lime infused oil, we may give you lemongrass or chilli flavour. Or if we are out of a particular jam or chutney, we may give you a similar flavour from the same (or a different) manufacturer.
We only use quality producers, and as noted above, we will only ever substitute with a product of at least the same value.
Sometimes we will even add some bonus products as a goodwill gesture.
This bottle of Malt Whisky is perfect for special occasions - whether it is for you or somebody else, you will not be disappointed.
As the more expensive of our two whiskys, this personalised bottle is ideal to give as a gift to someone you care about or to show off in your home.
Just follow the directions to enter your unique message and photograph and leave the hard part up to us!
Our permenant labels are glossy and scratch and water resistant and are carefully attached by hand from our base in Edinburgh to receive the best results.
Whether you order 1 bottle or 100, our team ensure the same care and effort is put into each and every bottle to lovingly create your personalised Malt Whisky.